Friday, February 24, 2012

Senior Consumer Insights

During the last years we have been witnesses and participants (or victims) of the increasing technological developments in different areas. We passed from the days when the computers were exclusive used by big corporations to the point where they were an essential home device in every household and later on to be considered a personal use device. The continuous development of such advancements made the technology more accessible to most of the people. This accessibility helped to satisfied the basic need of the people of being communicated in a different way than we were used to; this and also created opportunities for new business models to appear on this Internet era. 

Nowadays one of the most popular topics between the Marketers has been how to use the new communications tools to get closer to the customers and also in a more interactive way. As mentioned in the previous blog, everyday there are new gurus that assure they have the key to help business to take the most from the Social Media and the e-business, using these tools not only to reach more customers but also to get insight information that could be valuable for the companies

In parallel to the IT technology some other areas have done meaningful developments that have shape our present, which is the case of the medical advancements. During the 20th century made possible to gain 30 years in life expectancy, which together with the higher birth rates in the post-Second World War years had resulted in a different new demographic composition. The expectation is that the aging population will continue to increase in the upcoming years. The new social structure will have different implications in different areas such as economic growth, care giving, living arrangements and quality of life.


Under the above scenario new challenges will arise for companies looking for attracting and retaining more customers. It looks like most of the companies are focusing their efforts in new technologies and emerging channels to reach their customers. However they need to pay attention to include the growing senior segment in their strategies and not underestimate their value as consumers.

Based on the above information I would like to go deeper on the senior market segment and answer some of the following questions

  • Is there only a senior segment with similar necessities and tastes? Or are there many different senior segments with different characteristics?
  • How is the senior segment attitude toward technology and Internet usage?
  • Are the Internet marketing efforts suitable for this market?
  • What are the needs for the senior people and how they look for ways to satisfy these needs?       
  • What are the best ways to get Senior Consumer Insights?


In order to define the scope of this research I would like to focus in the post-retirement life of American senior people. I would like to focus especially in senior retired people looking for re-start their lives abroad and try to understand what make them look for the expatriate adventure in this stage. Also I would like to find out what are the most common difficulties they face after taking their decision and starting their new lives abroad. 

1 comment:

  1. Jorge - First, on the blog, it is a bit short and the opening paragraph or two do not come across as strongly connected to your topic. Also, did you not find an article related to the topic? That was supposed to be including in this blog post. Having said all of that, I I like the idea of your paper topic. This is certainly an interesting group and it will be good to see what your analysis tells us. The main question I have is exactly how you'll go about answering those questions - through primary or secondary research? I'm a little worried about your focus on just seniors who choose to live abroad during post-retirement. Given that your topic is technology, why focus only on them? It seems a bit arbitrary, but perhaps it is not. Let me know if you want to chat more along the way.

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